Holy frustration Batman!
I've been having trouble with my Comcast Cable Internet in the office and so I thought I would finally take Verizon up on their Business DSL they've been trying to sell me on forever. Spent 30 minutes on the phone with a woman who couldn't quite figure out what rebates I would be entitled to for switching - and couldn't even match the offers that were prominently displayed on the internet. When she asked to put me on hold for the 4th time to ask another supervisor what to do, I asked her to just do whatever research she needed and then call me back. Never heard back from her.
While I was waiting, though, I decided to check to see how much a DSL modem would cost if I purchased it on my own as opposed to buying it from Verizon. Called my local Best Buy and followed the phone prompts to the computer department where the phone continued to ring and ring until an operator finally picked it up and asked me what department I was trying to reach. I told her and she forwarded me back to the computer department where the phone rang at least 50 times before I decided to hang up.
Next, I called the Circuit City next door. Again, the phone rang and rang in the computer department with no answer. So I tried the tv department - no answer. The phone department - no answer. The audio department - no answer! Hellooooo? Anybody even there????
Finally decided to give up and stay with cable.
Then I went to Staples to get some of those wipes to clean computer screens. My daughter gets a real kick out of touching every possible part of every screen we have (not to mention the artwork she created on the tv with a wax candle this evening!). Get to Staples and ask for the wipes. Come back Thursday I was told since they were moving things around and couldn't be bothered to find them. I was so bewildered I left without making the 3 other purchases I intended to make.
Three stores, no help, no sales. I've said it before and I'll say it again, before you invest more money in advertising PLEASE make sure you have the right people on board to convert the sale!